1. Acceptance of Terms
By accessing or using SparkBase's professional email services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our Services.
2. Service Description
SparkBase provides secure, domain-based professional email infrastructure services for individuals, businesses, and enterprise organisations. Our Services include:
- Domain-based email accounts
- Email hosting and management
- Administrative dashboards
- Security and compliance features
- Technical support
3. Account Registration and Verification
3.1 Application Process
All account requests are subject to verification and approval. By applying, you:
- Provide accurate and complete information
- Agree to undergo identity and business verification
- Acknowledge that approval is at SparkBase's discretion
3.2 Account Security
You are responsible for maintaining the confidentiality of your credentials and all activities under your account.
4. Acceptable Use Policy
4.1 Permitted Use
You may use our Services only for lawful, professional communication purposes.
4.2 Prohibited Activities
You agree not to:
- Send spam or unsolicited bulk emails
- Transmit malware or harmful code
- Violate intellectual property rights
- Engage in illegal activities
- Harass or abuse others
- Bypass security measures
4.3 Enforcement
Violation may result in immediate account suspension or termination without refund.
5. Subscription and Billing
5.1 Pricing
Current pricing is available on our website. Prices are subject to change with 30 days' notice.
5.2 Payment Terms
- Subscriptions are billed in advance
- Payment is due immediately upon invoice
- Failed payments may result in service suspension
- All fees are non-refundable unless otherwise specified
5.3 Auto-Renewal
Subscriptions automatically renew unless you cancel before the renewal date.
6. Service Availability and Support
6.1 Uptime
While we strive for maximum uptime, we do not guarantee uninterrupted service.
6.2 Support
Support availability varies by plan (email support for Base, priority support for Plus, dedicated support for Scale).
7. Data and Privacy
Our handling of your data is governed by our Privacy Policy.
7.1 Data Ownership
You retain ownership of all content you create or store using our Services.
7.2 Backups
While we perform regular backups, you are responsible for maintaining your own backup copies of important data.
8. Intellectual Property
SparkBase and its logos, trademarks, and service marks are the property of SparkBase. Our Services and underlying technology are protected by intellectual property laws.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- SparkBase is not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid in the 12 months preceding the claim
- We are not responsible for data loss or business interruption
- Services are provided "as is" without warranties
10. Indemnification
You agree to indemnify SparkBase from any claims arising from your use of the Services, violation of these Terms, or violation of third-party rights.
11. Termination
11.1 By You
You may terminate your account at any time through your account dashboard or by contacting support.
11.2 By SparkBase
We may suspend or terminate your account for violation of these Terms, non-payment, or suspected illegal activity.
11.3 Effect of Termination
- Access to Services ceases immediately
- Data retained for 30 days before deletion
- Data export available during retention period
- Outstanding fees become immediately due
12. Modifications to Terms
We reserve the right to modify these Terms at any time. Significant changes will be communicated via email and website notice.
13. Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of the jurisdiction where SparkBase is registered.
13.2 Arbitration
Any disputes will be resolved through binding arbitration rather than in court, except where prohibited by law.
14. General Provisions
14.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and SparkBase.
14.2 Severability
If any provision is found unenforceable, the remaining provisions continue in full effect.
15. Contact Information
For questions about these Terms, please contact us:
Email: legal@sparkbase.com
Support: Contact Form
16. Acknowledgment
By using SparkBase Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.